This Privacy Policy explains how Frame Atelier handles personal data when you visit the website, make an inquiry, book product photography services, or communicate with us about a project. It applies to our product photography work for small brands, local retailers, and independent makers, including studio intake, proof review, editing, and file delivery.
You may request access to your personal data, correction of inaccurate information, or deletion where we are not required to keep the data. You may also object to certain processing or ask for limits on use in appropriate cases. If a request cannot be fully granted, we will explain the reason in general terms.
To submit a rights request, use the contact details in this policy and describe the data or project involved. We may ask for enough information to verify the request and protect client records. If a request concerns a current project, we may need to keep some information until the work is completed or the legal retention period ends.
We retain inquiry records, project files, invoices, and related communications for as long as needed to manage the booking, complete the service, handle follow-up questions, and meet accounting or legal obligations. When data is no longer needed, we delete it or anonymize it where practical.
The updated version will apply from the date it is posted unless a different effective date is stated. If a change materially affects how we handle personal data, we will provide a reasonable notice through the site or another suitable channel.
We use personal data to respond to inquiries, review product count and usage needs, prepare quotes, arrange product intake, confirm sample setups, carry out photography production, manage proof-gallery review, edit files, deliver final materials, process payments, maintain records, and handle legal or security obligations. We may also use information to coordinate product return where that step is part of the project.
We may share data with payment processors, email and hosting providers, file storage tools, and other operational vendors that support booking, communication, and delivery. Where a courier or delivery service is used for product intake or return, we may share the details needed to complete that step. These parties are expected to handle data for the agreed purpose and under appropriate confidentiality terms.
We may disclose personal data when required by law, court order, tax rules, or other binding legal process. We may also share information to establish, exercise, or defend legal claims, or to protect the security and integrity of our systems and records.
We may collect contact details, inquiry content, booking information, product and shot-list details, delivery instructions, payment-related records, proof-gallery selections, and communications about edits or file delivery. Where needed for studio operations, we may also process business name, product identifiers, and usage notes provided by the client.
We receive data directly from website forms, email, planning calls, and project communications. We also generate internal records from scheduling, product intake, proof review, editing workflow, and file delivery. Limited technical data may be collected automatically when the site is used.
We may use session cookies, persistent cookies, and similar technologies. These tools help with site security, form functionality, remembering basic preferences, and understanding how the site is used. We do not use cookies to identify you for unrelated purposes.
You may manage cookies through your browser controls and, where available, site settings. Disabling some cookies may affect form handling, session continuity, or basic site functions. We do not rely on cookies to collect more information than is needed for operation and measurement of the site.
